I have been enjoying friction free, close shaving for 20 months. This is without a doubt the most face-friendly shaver I have owned in my 50 years of shaving.
I was concerned as well about where I was purchasing it. So many reports today of misrepresented merchandise always gives me pause. A bit of research and I made the purchase. The Braun razor was delivered on time and as promised. It was an open box purchase, but the content was complete and as perfect as factory sealed.
Upgrade to my series 7, this one is quieter, cuts significantly better, esp. the hairs that lay down. I had my series 7 over 12 years, hopefully the longevity and durability on this series 9 is as good or better, time will tell, but I'm very happy with this so far.
The Questions I asked the assistant were answered in a timely process. I was nervous about going through a "factory direct " website so I watched every move like a hawk. All I can say is, they met EVERY demand and fulfilled EVERY promise. I highly recommend their product and their site!
I upgraded from the 7700 series and this seems to be a "bit" improved. Braun by far has been the best electric shaver I have used, but it isn't perfect. I still get a pull of hair every now and then, especially on the neck or with more than a 3-day beard growth. I'll take that over razor shaving any day. The 7700 series seemed gentler when it was new than this version, but for almost the same price I choose the upgrade. My 7700 series lasted about 7 years.
Was using a Series 3 for past ~10 yrs. The Series 9 is an upgrade, but it takes some adjustment. The results are better, but not dramatically. The trimmer is a bit odd and smallish. The unit is a handful, and some components seem more cheaply made - likely to reduce overall weight. Lots of plastic and chromed plastic too. I'm not about to rinse the head in water; I just don't trust putting a battery operated shaver in water. I know, the cleaner rinsed the head in the alcohol-based solution, but it is controlled in the stand. A 5 star rating really needs to WOW! This BrAun does not.